Elizabeth –

January 19, 2021

Hi ***,
Thanks so much for this report

Get a Quote for Mould Treatment or for an Inspection/Causation Report

Servicing Newcastle, Central Coast, Sydney, Blue Mountains, Wollongong and surrounding regions. Please contact us by completing the below form for all your Mould Enquiries. We will respond to you promptly.

Google Rating

4.9

Based on 905 reviews

Mould Removal Australia

4.9

Helen

07:14 09 Apr 25

JR did a great job helping us address mould issues arrived promptly and completed as agreed

00:21 08 Apr 25

Great experience with J.R - he was very kind in explaining the process and any required instructions. Overall, happy with the results and quality of service provided. Would highly recommend.

dei mcchrystal

00:49 03 Apr 25

Email communication the entire time was great and very easy to get pricing, and book time slots. J.R. who carried out the test and following procedure was very professional, thorough and kind. He even let my cat back in when all was sorted. He was great to work with. I highly recommend.

Markus Andersen

09:15 02 Apr 25

Absolutely professional, nice people and did a great job !! Thank you :-)

Monica M

06:53 31 Mar 25

Booking was quick and Emanuel was professional, friendly, on time and did a great job. I recommend this company without hesitation.

Nicola Allen

23:07 30 Mar 25

JR was thorough, efficient, and completely professional. He not only removed and treated for mould spores, but he also investigated and the probable source and gave advice for future prevention and management. I would thoroughly recommend Mould Removal Australia to deal with any mould problems. JR did an excellent job.

Melissa Azul

09:34 19 Mar 25

Great communication and punctuality

Michele Twiddy

05:01 19 Mar 25

Very professional. Fast and effective mould removal. Alec was great .

emeli cassell

00:45 19 Mar 25

The team from mould removal Australia were friendly, efficient, easy to deal with, good at explaining what was required, thorough and no fuss when working on the 5 units in the one block we had them treat.

Amelia Tesoriero

04:34 17 Mar 25

J.R delivered a quality service, I would recommend him

Fatai Fainga'a

01:13 10 Mar 25

Very good, a job well done, on time and very professional

Bryce Stephens

23:03 09 Mar 25

Harley was very friendly and professional. He did an excellent job and finished it quickly. I’d recommend him to anyone with mould issues in their homes.

Sharon Selby

01:55 12 Feb 25

Amazing friendly service and a really thorough job.

lka719

11:27 08 Feb 25

Very professional, kind, and informative. The initial consult was easy to have booked in, and they took photos of all areas affected to be able to send through to our real estate. Once we had the clean/treatment booked in they were able to work with me and my schedule to book in. The guy who came to do the treatment was lovely, respectful, and hard working. I've even emailed our real estate to tell them how happy we were to deal with these tradesmen in our house.

Leonee Johnson

01:14 04 Feb 25

JR from Mould Removal Australia did an outstanding job removing the mould from my home. He was courteous, friendly and highly efficient. Well done JR!

Tom Joyce

11:37 27 Jan 25

Scott M

21:01 26 Jan 25

I was about to go with these guys but found their communication to be verbose, very pushy and the list of included "terms and conditions" I received for the cleaning job seemingly attempted to absolve them of any responsibility for damages/mistakes of any kind (or at least that was how it came across to me) which I found off-putting and made me feel uncomfortable.After finding a cheaper price, decided to cancel and not proceed further.While I do have experience with their pre-cleaning comms and communication style, I didn't go through with the booking so I can't comment on the quality of work or cleaning staff themselves.As such, I've still given them a few stars regardless of my personal experience in dealing with them.P.s. While they were agreeable to issue me with a refund when requested (since I was eligible under their agreed terms in my case) just a heads up, they advised me they are unable to initiate refunds using the PayPal platform's built-in refund process from their end and will instead ask for your bank details to deposit the refund that way.If you're like me and rather not divulge your bank details, you will unfortunately need to raise a dispute with PayPal directly under the PayPal buyers protection scheme which may delay the process of receiving your refund significantly (or at least that's what happened to me).Please note: I'm not advising anyone to avoid using this company, merely sharing my perception and personal opinion of their communication style and the lengthy delays that I've experienced with the deposit refund (Unless, of course, you are ok to share your bank details in which case the last part won't apply to you).

Vanessa Ropiha

05:47 21 Jan 25

Today J.R came and removed the mould from my walls and ceiling.He said he would arrive at 8.30am which he did, so very punctual. J.R gave me till 4.30pm to enter the house. My house was also locked and job looked amazing.

Kyle Scully

04:44 17 Jan 25

Harley did an absolutely amazing job, he went above and beyond to make sure it was a comfortable experience, he made sure all the windows were open to air out the house. I recommend these guys anytime you need to remove mould :)

Dylan Horvat

05:37 16 Jan 25

My mould infested bathroom & kitchen were spotless when I came home after these guys had been in. So shiny and white, they were so thorough

James Hutchings

03:32 14 Jan 25

Excellent work and really cleaned up two rooms we had that were destroyed and unusable from mould damage. Emanuel cleaned it up over a few hours and did a fantastic job. Very much highly recommend him for his work.

Yuhan Tang

08:35 17 Dec 24

My mould treatment is done today by technician J.R. He arrived early and had an inspection of the mould before the treatment. Then he explained what he was doing and finished the treatment in an hour. He has done a great job and let me check his work before leaving.

Ewa Rutkowski

06:28 17 Dec 24

Goldie McCotter

04:53 16 Dec 24

Robin Lowe

00:45 14 Dec 24

Mould Removal did a great job cleaning and sanitising our bathroom. JR was friendly and efficient, very happy with the overall result.

Carmen Wong

01:11 13 Dec 24

I engaged Mould Removal Australia to remove mould from my bathroom skylight. JR was our technician and he did an amazing job, the skylight looks as good as new!

Jules Rutledge

01:37 29 Nov 24

JR was exceptionally helpful and did a thoroughly professional job removing all the mould off the wall without damaging the paint.

Ronan Barrett

03:42 25 Nov 24

Fantastic service and excellent cleaning job! Would highly recommend them for any mould cleaning/removal service! Michael and Harley were very friendly and great to work with.

Taitum

07:12 24 Nov 24

Did a great job, put a lot of time and effort in to get the job done, thanks mate.

Emma Lo Russo

04:16 19 Nov 24

We had Emanuel come to do Mould Removal for my mum's apartment. He was so lovely and so thorough. To see the place now from how horrible it was prior, is truly amazing. Such a difference!!! It was really a health hazard prior. Now much cleaner, no mould and my mum is so much happier. Our minds are now at rest. Everything about Mould Removal Australia has been professional, fast and they keep you well informed. Would strongly recommend them.

Debbie Sainsbury

23:42 14 Nov 24

I had J.R.come today to remove mould from my bathroom ceiling. He has done an amazing job and went above and beyond. Polite and respectful. Company was responsive and answered all my questions right from first contact. Highly recommend

Theresa Murphy

04:57 08 Nov 24

Emanuel was on time and completed mould removal- good job!

Jay Tee

04:28 08 Nov 24

J.R was a fantastic technician who restored our bathroom back to its original condition. His work is second to none and the process was simple and easy.

Karen Smith

03:28 07 Nov 24

Shane was great! 10/10 recommend

Eli Pappas

01:45 07 Nov 24

An excellent service for the removal of mould, as well as its prevention, as Emanual uses a technique to prevent mould from spreading. Though care should be taken by all tenants to prevent mould’s food source (dust), this service certainly gives a fresh start for tenants to do so.

Lauren van der Merwe

21:47 05 Nov 24

Gary Justin

15:37 05 Nov 24

Harley was very professional, on time, sent messages Re arrival and departure. An asset to your company.

Margaret Chu

08:39 31 Oct 24

Job was attended to quickly and efficiently. Before and after pics were provided as the property is a rented property and they were able to work with the tenants to get a time that was mutually convenient. Also proactively provided feedback on other areas they noticed were affected. Only thing I would have recommended is that contact be made to advise of the the observation when they were on site. The later would mean less inconvenience to tenants and possibly more efficient given trades personnel on site with the necessary resources to fix - potentially cheaper for client too rather than the cost of a new quote for a job/return visit. I would recommend them.

toni moala

18:51 29 Oct 24

Very professional, friendly, reliable service. Great results.Highly recommend them.

Vincent Sultana

02:19 29 Oct 24

JR did a great job, I would recomend him to everybody, He was punctual and easy to talk to

June Stephenson

00:57 29 Oct 24

We used this company on Monday 28/10/24. JR our technician arrived on time he explained what he was doing and we left our unit for 3 hours.We checked his work today at 10.30am and he has done a great job no sign of the mould and the cornice is lovely and clean.Would highly recommend this company. Keep up the good work!

Mark Davies

20:30 28 Oct 24

Your technician was friendly and professional

Patrick Gould

04:24 18 Oct 24

J.R was amazing. Arrived exactly on time and did a great job of cleaning the mould from our apartment. Highly recommend and would use again if we ever needed.

JENNIFER MILLER

20:59 17 Oct 24

We are so impressed with the results that Harley from Mould Removal achieved in our bathroom and laundry! It looks brand new! Harley was also polite and professional during the process. Would recommend Mould Removal Australia.

Narelle Selwood

03:19 14 Oct 24

Shane attended at the appointed time, carried out our mould treatment and removal. He was well prepared and did the job quietly. Advised us of what to do as ‘after care’ and left the area clean and mould free. Would recommend Shane / this company to deal with your mould. Whole process was easy. All booked and paid for online. I like fuss free / easy. Thank you!

Janelle Carter

11:07 12 Oct 24

Poor service and communication!We paid for the mould causation and prevention report in July 2024. The mould inspector was polite and punctual on the day, but when we received the report we found it had almost no specific information about our house, apart from the photos - all of which were spots I knew about and had pointed out to the inspector. The report basically detailed common causes of mould in a house and provided generic advice on how to avoid them, whether or not it applied to our house or situation.After receiving the report I called (couldn't get through) and emailed asking to speak to someone, but no one would call me back. After receiving a reply to my email I sent a second email asking again for a phone call but received no further reply even by email.The Causation/Prevention report contained a lot of information that did not apply to us at all, the report focused heavily on reducing condensation when there was no evidence that we have current condensation issues! As an example it told us to be aware of our indoor plants causing condensation when we don't have any indoor plants!The report didn't contain ANY objective information like level of infestation (E.g. concentration of mould spores in the air) or sample results showing e.g. type of mould, or even basic details of the moisture or humidity readings found in the house. No samples were taken anywhere and no entry or proper inspection was made of our subfloor area.In their email reply the company replied with a photos of a moisture reader showing our house is actually very DRY. Which is odd since their report contained very repetitive instructions on needing to reduce indoor condensation despite the lack of any observations, photos or readings showing indoor condensation or moisture issues.So in summary we were extremely disappointed with the report as it didn't tell us anything we didn't know and provided very little information specific to our home. The refusal to talk to us via phone was also unprofessional. Would recommend avoiding this company!

Jesse Doyle

05:22 11 Oct 24

J.R did a brilliant job with removing the mould from one of our bedrooms and the bathroom. He was a clear communicator, really efficient and did it for a really competitive price. Would highly recommend.

Coco Ding

21:42 10 Oct 24

Emanuel did a fantastic job! The service is efficient and Emanuel is friendly to the customers. After his service, the ceilings of my place are clean now. I highly recommend Mould Removal Australia for mould cleaning services.

Gihan Seneviratne

04:33 09 Oct 24

They cleaned the mould completely. It was removed really well. The cleaner was friendly and professional. I appreciated their service.

Louise O'Reilly

09:03 08 Oct 24

Excellent service, clear explanation of the treatment and a respectful young man.Thank you Emanuel.Highly recommended!

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